Banka değil, Papara’yız senin için buradayız.

We never call or email you to ask for your name, email address, phone number or password. We never ask that you type or dial a number on your phone, or ask for your SMS code that's used for logging in.

Ignore anyone who claims to be calling from Papara, our official support number is 0850 340 0 340, and never share your personal information with these people.

If you believe a suspicious person is contacting you, restrain from sharing personal or account information, and notify us about it. Lastly, do not trust anyone who pose as a police, judge, public prosecutor or any other civil servant.

Discreet Mode is designed to hide sensitive financial information like account balance and transaction amounts from curious strangers in crowded public places. When the Discreet Mode feature is on, your balance and transaction amounts are automatically masked.

You can turn on Discreet Mode from the shortcuts by swiping right from the Home Page Accounts pane, and you can turn it off in the same way whenever you want.

You can find the Privacy Settings under the Settings menu. Here's what you can do with these settings:

• By disabling Name Visibility you can mask your name and surname during transactions.
• By disabling Contacts Visibility you can prevent other users from seeing you as a Papara user in their contacts.
• Through the Split and Money Requests setting, you can reject all split requests and money requests from other users.
• In the Block Users section, you can block any Papara user. Blocked users won’t be able to send you money, or send you split or money requests.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

Yes, we designed our policies and procedures to protect your confidentiality and the security of your information, including your name, phone number, email address, birth date, identification details and card details.

We store your personal data using secure data centres, that are protected by firewalls and have restricted access in compliance with applicable regulations.

All data passed between Papara and third parties are SSL-encrypted.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

As an electronic money institution, Papara is obligated to keep personal data for ten years for the execution of auditing or regulatory duties and for disciplinary investigation or prosecution by public institutions for the prevention of crime or for a criminal investigation in accordance with the Personal Data Protection and Processing Policy.

Please note that Papara will not store your data any longer than the necessary time period specified by the law.

Papara is a licenced electronic money institution under the law numbered 6493 on Payment and Securities Settlement Systems, Payment Services and Electronic Money Institutions. Papara's operations are supervised by the Central Bank of the Republic of Turkey.

Papara users' funds are guaranteed and held in accounts in the Central Bank of Republic of Turkey.

In accordance with the law, Papara cannot use and generate a profit using users' funds.

By disabling the setting under Settings > Privacy Settings > Contacts Visibility, you can avoid being marked as a Papara user for others who have your number in their contacts. In turn, you will also be unable to differentiate Papara users in your contacts.

If you have any questions or need support with any issues, you can reach us at the phone number +90 850 340 0 340 or via the email address destek@papara.com

Yes, you can block any user on Papara. To do so, go to Settings > Privacy Settings > Block Users. Users you block won’t be able to send you money, request money from you, or send split requests to you.

According to the laws of Turkey, it's a crime to let someone else use one's verified Papara account.

You will be held legally responsible for all transactions made the person in posession of your account. If suspicious activity is detected on your account, it will be naturally assumed that you made these transactions and you may face criminal charges. Papara is obligated by law to track transactions on users' accounts and report any suspicious transactions to the authorities.

In case it is detected that someone else is using your account, your account will be closed immediately and permanently, and you will not be able to use your Verified account again.