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If you can't receive verification codes, please call +90 850 340 0 340 immediately to get in touch with Papara Support. You can always reach out to us via the Contact Us links available on the Support page.

According to the laws of Turkey, it's a crime to let someone else use one's verified Papara account.

You will be held legally responsible for all transactions made the person in posession of your account. If suspicious activity is detected on your account, it will be naturally assumed that you made these transactions and you may face criminal charges. Papara is obligated by law to track transactions on users' accounts and report any suspicious transactions to the authorities.

In case it is detected that someone else is using your account, your account will be closed immediately and permanently, and you will not be able to use your Verified account again.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

As an electronic money institution, Papara is obligated to keep personal data for ten years for the execution of auditing or regulatory duties and for disciplinary investigation or prosecution by public institutions for the prevention of crime or for a criminal investigation in accordance with the Personal Data Protection and Processing Policy.

Please note that Papara will not store your data any longer than the necessary time period specified by the law.

Yes, you can block any user on Papara. To do so, go to Settings > Privacy Settings > Block Users. Users you block won’t be able to send you money, request money from you, or send split requests to you.

Yes, we designed our policies and procedures to protect your confidentiality and the security of your information, including your name, phone number, email address, birth date, identification details and card details.

We store your personal data using secure data centres, that are protected by firewalls and have restricted access in compliance with applicable regulations.

All data passed between Papara and third parties are SSL-encrypted.

If you have any questions or need support with any issues, you can reach us at the phone number +90 850 340 0 340 or via the email address destek@papara.com

By disabling the setting under Settings > Privacy Settings > Contacts Visibility, you can avoid being marked as a Papara user for others who have your number in their contacts. In turn, you will also be unable to differentiate Papara users in your contacts.

If you reached Papara with a written request and your request is rejected, you fail to receive a response after 20 days, or you find the resolution inadequate; in the 60 days following our response, you have the right to apply to TÖDEB’s Customer Complaints Arbitration Panel, according to The Association of Payment and Electronic Money Institutions of Turkey (“TÖDEB”)’s Regulation on Operation Principles and Procedures of Customer Complaints Arbitration Panel.

You can find the application form in the link below or on the todeb.org.tr website. The form can be submitted online on todeb.org.tr after the relevant information has been filled and the required files have been uploaded.

todeb.org.tr/hakemheyetibasvuruformu/

You can find detailed information about applying to the Arbitration Panel by clicking here.

Also, you can refer to the Brochure on Customer Complaints Arbitration Panel and the Application Process (PDF).

You can find the Privacy Settings under the Settings menu. Here's what you can do with these settings:

• By disabling Name Visibility you can mask your name and surname during transactions.
• By disabling Contacts Visibility you can prevent other users from seeing you as a Papara user in their contacts.
• Through the Split and Money Requests setting, you can reject all split requests and money requests from other users.
• In the Block Users section, you can block any Papara user. Blocked users won’t be able to send you money, or send you split or money requests.

We designed our policies to protect your confidentiality and the security of your information, including your name, phone number, email address, birth date, identification details and card details.

We safeguard your Papara experience by verifying your personal details to avoid any potential fraudulent operations. You can review our Privacy Policy to learn more.

Please get in touch with us at destek@papara.com if you need further information regarding your personal data.

Discreet Mode is designed to hide sensitive financial information like account balance and transaction amounts from curious strangers in crowded public places. When the Discreet Mode feature is on, your balance and transaction amounts are automatically masked.

You can turn on Discreet Mode from the shortcuts by swiping right from the Home Page Accounts pane, and you can turn it off in the same way whenever you want.